FAQs

I am not satisfied with my order. Can I return it? What if there are any problems?

We offer a 100% money-back guarantee in case of product defects or damages. You have 30 days to send the item back to us to receive a full refund. Once we have received the product, we will refund the entire amount of your original purchase. Please make sure that the returned package includes your name and your order number.

Please note: If your package is in transit, you must wait for the package to arrive before initiating the return process.

Can I cancel my order?

You can cancel your order within 24 hours at no cost. Please ensure you cancel your order before it is shipped. However, if you contact us after 24 hours and the product has already been shipped, please follow our return and refund policies once you receive the product to get a full refund.

I entered a wrong address. What should I do now?

If you accidentally provided an incorrect address, please reply to your order confirmation email to confirm the mistake. If the provided address is wrong, we can correct it with the right address within 24 hours. Please note that after 24 hours of submitting a wrong address, no refund will be possible.

I have an unanswered question. Can you help me?

Yes, of course! Please send us an email at info@balinaro.com, and we will be happy to assist you. Due to the high volume of emails we receive, please include your order number and clearly state your issue so that we can respond promptly. Thank you.